FAQ
When will my order ship?
In-stock orders are typically processed and shipped within 2–3 business days after your order is placed.Total delivery time is usually 1–30 days, depending on destination and carrier.
How do I know if my order was placed successfully?
Once your order is placed, you’ll receive a confirmation email with your order details. Please check your spam folder if you don’t see it.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible. We’ll do our best to help, but we can’t guarantee changes once your order has been processed or shipped.
Can I return my order if I change my mind?
We generally do not accept returns for change of mind or personal preference, except where required by applicable consumer protection laws.
Please make sure to review the product details before placing your order.
Can I change my shipping address?
Please contact us immediately if you’ve entered the wrong address. We can only update shipping details before your order has been shipped.
What is a record weight?
A record weight is an accessory that sits over the center spindle of your turntable, adding weight to help keep your vinyl record seated securely on the platter.
What if my order arrives damaged?
We’re sorry if your little companion arrives damaged!
Please contact us as soon as possible with your order number and clear photos of the damaged product and packaging.
We’ll review the issue and arrange an appropriate solution, such as a replacement or refund.
When will I receive my refund?
Once a refund has been approved and issued, it will be returned to your original payment method. Processing times vary depending on your bank or payment provider.
What if my package is lost in transit?
If your tracking information hasn’t updated for an extended period or your package appears to be lost, please contact us. We’ll help investigate with the shipping carrier and determine the next steps.
How do I contact support?
Email formavinyl33@gmail.com with your order number. We reply within 2 business days.